Privacy Policy

This policy explains what information Umbrella IT Services collects when you use our website and how we handle it. If anything here is unclear, you can reach us using the contact details at the bottom of this page.

Information we collect

When you email or call us, we receive the details you choose to share. That usually means your name, email address, phone number, company, and whatever you include in your message.

When you submit an assessment form, we receive the details you provide so we can respond to your request and arrange follow-up.

How we use your information

We use the information you give us to respond to your questions, follow up on an inquiry, and provide and improve our services and website. We do not sell your personal information.

Cookies and analytics

This website uses HighLevel External Tracking to measure page views and assessment-form activity. Our hosting provider may retain limited technical logs needed to operate and protect the site. If we add analytics or advertising tools later, we will update this policy and any consent controls that are required.

Third-party providers

We rely on third-party providers for website hosting, analytics, email, customer relationship management, and appointment scheduling. Those providers may process limited information so we can operate the site, protect it, and respond to you.

How your information is handled

We handle personal information in line with the privacy laws that apply in British Columbia and Canada. We take reasonable steps to keep your information secure, but no method of storing or sending data online is completely secure.

Your choices

If you want to know what information we hold about you, update it, or ask us to remove it, get in touch and we will do our best to help.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page, so it is worth checking back now and then.

Contact us

If you have questions about this policy or your information, reach us at:

Umbrella IT Services
4085 Marine Way, Unit 2, Burnaby, BC V5J 3N3
1-604-800-4772